Your Questions, Answered
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Yes — we currently ship limited small items within the United States only. At this time, we do not offer international shipping. Please note that shipping charges will apply.
We are unable to ship large artwork due to size and handling limitations.
As a small business, we are not Amazon. All packing and shipping are handled by one person, so processing times may be a little longer. We appreciate your patience and support.
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We do not accept custom orders. If you’re looking for custom work, please reach out to the individual artist directly.
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While we can take special orders, they are limited to when we place our larger orders since we have minimum order requirements for each artist. If you need something quickly, we recommend contacting the artist directly.
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Yes, we offer complimentary gift wrapping at no additional charge.
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We do not accept returns. However, we are happy to offer exchanges within 7 days of purchase. To be eligible for an exchange, you must provide the original receipt.
For purchases made during the Christmas season, exchanges will be accepted through February 15 of the following year. Receipt is required.
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Yes, we do!
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Over time, all genuine precious metals can naturally tarnish or lose some of their shine.
Sterling Silver: Authentic sterling silver contains a small amount of copper for added strength. When exposed to oxygen and sulfur in the air, silver naturally develops a darker surface layer called tarnish. In fact, this is a sign that your silver is genuine.
Oxidized Sterling Silver:
Oxidized sterling silver will naturally evolve with wear. Areas that receive frequent contact may gradually lighten over time, creating a unique patina that reflects your individual use. This is a normal characteristic of oxidized silver and adds to the piece's distinctive beauty.Gold Jewelry: Our gold jewelry varies between 14K, 18K and Vermeil, these are made with gold alloys, including metals like copper and silver, which can gradually oxidize or appear less bright with everyday wear.
Everyday Wear: Sweat, perfumes, lotions, humidity, chlorine, and household chemicals can speed up this natural process on even the highest-quality precious metals.
The good news is that tarnish is normal and is usually easy to remove with proper cleaning. Regular care and proper storage will help keep your jewelry looking beautiful for years to come.
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With a few simple habits, you can keep your jewelry looking its best for years to come.
Put your jewelry on last: Apply lotions, perfumes, sunscreen, and hairspray first. Once they've fully dried, put on your jewelry to minimize exposure to chemicals that can dull metals and gemstones.
Remove jewelry during activities: Take off rings, bracelets, necklaces, and earrings before swimming, exercising, gardening, or doing heavy household chores to help prevent scratches, damage, and unnecessary wear.
Avoid harsh chemicals: Keep your jewelry away from chlorine, salt water, bleach, and household cleaning products, as they can weaken precious metals and damage certain gemstones.
Take it off before bed: Removing your jewelry while you sleep helps prevent chains from tangling, prongs from snagging, and unnecessary stress on your pieces.
Regular cleaning helps keep your jewelry looking its best.
For routine care: Gently wipe your jewelry with a jewelry polishing cloth to remove fingerprints, oils, and light tarnish after wearing.
For a deeper clean: Use warm (not hot) water with a few drops of mild dish soap. Gently scrub with a soft-bristle toothbrush, paying extra attention to detailed areas and settings. Rinse thoroughly with clean water and pat dry with a soft, lint-free cloth before storing.
Avoid harsh cleaners: Do not use abrasive cleaners, bleach, or other harsh chemicals, as they can damage precious metals and certain gemstones.
**A note for Oxidized Sterling Silver:
Do not use silver dips, ultrasonic cleaners, abrasive cleaners, baking soda, toothpaste, or aggressive silver polishing cloths, as these can remove or damage the oxidized finish.
Proper storage is one of the best ways to keep your jewelry looking its best.
Store pieces individually: Keep each piece in its own airtight plastic bag or soft jewelry pouch to help reduce exposure to air and prevent scratches and tangling.
Control humidity: Store your jewelry in a cool, dry, dark place away from direct sunlight and high humidity, as moisture can speed up the tarnishing process—especially for sterling silver.
Keep pieces separated: Storing jewelry individually helps prevent chains from tangling and protects gemstones and metal finishes from rubbing against one another.
By following these simple care tips and storing your jewelry properly when not in use, you'll help preserve its beauty and extend its lifespan.